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Shaw Cable Turns Down Deal to Buy Three TV Stations for $1 Each

logoShaw Cable, a Canadian cable operator, yesterday announced it would not proceed with a deal to purchase three CTV-owned television stations in Canada for $1 each.

CTVglobemedia, owner of Canada’s largest commercial television network, said it could no longer profitably run the stations unless Canadian regulators allowed them to charge cable operators “carriage fees” for carrying the TV stations on cable systems.  Shaw, owner of one such cable system, strongly rejected the idea and agreed to purchase the stations after CTV offered to sell them for just one Canadian loonie each.

Yesterday, CTV announced Shaw would not be proceeding with the deal, although Shaw has yet to publicly comment.

The three stations, a CTV affiliate in Brandon, Manitoba and two “A” network affiliates in Windsor and Wingham, Ontario, were planned to be shut down by August if buyers could not be found.

Had Canadian regulators agreed to cable carriage fees, it would have brought an additional $300 million in revenue to CTVglobemedia.

As the economy continues to struggle, many smaller Canadian cities could potentially lose network affiliated TV stations that have been running unprofitably in the difficult current economic climate.  The CRTC (similar to the FCC in the United States) plans to release details of a new Local Programming Improvement Fund, designed to help underwrite expenses at Canadian stations serving fewer than one million viewers, early this month.

AT&T to Hand Over $65 Million to Missouri Communities to Settle Underpayment of Taxes

June 30, 2009 Telephone No Comments

Hundreds of communities across Missouri stand to benefit from a $65 million settlement AT&T will pay to settle a 2004 class-action municipal lawsuit over taxes on landlines. The municipalities charged in their suit that AT&T has been systematically underpaying telephone taxes by excluding several charges applied to customer bills from AT&T’s reported gross receipts. Most municipalities will deposit any settlement money into their general revenue funds.

The amounts vary widely:

  • Hannibal, Missouri — $256,041.76
  • Louisiana, Missouri — $58,827.39
  • Bowling Green, Missouri — $50,908.08
  • LaGrange, Missouri — $0.12

Irrational Thinking: Exclusive Handset Deals Are Good for Consumers, Good for Competition, Says AT&T

June 30, 2009 Mobile Phones No Comments

Sometimes you wonder about drug testing people who come up with amazing lapses of logic like this:

Paul Roth from AT&T said in sworn congressional testimony that removing exclusive deals “would serve only to harm consumers.”  He also claimed “devices would devolve into the lowest common technical denominator.”

The issue?  Exclusive deals for cell phones.  AT&T exclusively provides the iPhone in the United States.  Other carriers, usually AT&T or Verizon, have exclusive deals to sell the latest and greatest equipment on their networks only, limiting consumers who want those phones to the carrier that sells it.

Unfortunately, since not every carrier has the best signal coverage in every part of the country, a consumer that wants an iPhone, for example, would be throwing money away buying one only to learn AT&T has lousy or non-existent service in his neighborhood.  If Verizon offered rock solid service, you’d be stuck because the iPhone will not work on Verizon’s network.

Roth’s claim is ridiculous on its face, because most consumers will not buy a phone that will not work where they want to use it.  Many others on another carrier will not switch providers just to obtain a phone, even if it is an iPhone.  AT&T may not do as well in a completely open marketplace where any phone is available from any carrier, because they extract top dollar pricing from iPhone users, who are stuck with a monthly cell phone bill running $70 plus.

Free My Phone! Pro-Consumer Organization Launches Effort to End Mobile Phone Exclusivity, Enhance Customer Choice

freemyphone

Free Press, a national consumer advocacy group, has launched Free My Phone!, an effort to impress regulators with fed-up consumers tired of limited mobile phone freedom, exclusivity deals which lock customers into contracts with providers they’d rather not do business with, and allows the industry to cripple/limit phone features to maximize potential profits.

Just a year or so ago, wireless carriers promised Washington they would ease up on their closed network business practices, which keep customer-owned phones from moving from one mobile phone company to another, turned off phone features built-in to the phone, and stopped disabling certain other features to limit usage or extract higher revenues from “add on” services.

Cell phone companies know their business, because in the end it was a whole lot of talk, and not much action.

Now Free Press is working to organize consumers to tell the FCC and Congress that enough is enough.

Tell Washington: Free My Phone!

New “smart” phones have set the stage for the future of a mobile Internet. But companies like AT&T and Verizon are getting in the way by shackling open and innovative devices to closed networks. The FCC and Congress must step in to protect consumers and foster innovation. We demand:

  1. The freedom to choose any phone on any network.
  2. The freedom to choose among many carriers in a competitive, low-cost marketplace.
  3. The freedom to access any Web content, applications or services we want through our phones.

Free Press calls out the industry:

New mobile phones have been called “the Internet in your pocket,” but they’re not. Through exclusive deals for phones like the iPhone and BlackBerry Storm, wireless companies have curtailed innovation, crippled applications, and stuck users with the bill. We demand the freedom to use our phones as we choose — on wireless networks that offer true high-speed Internet and real consumer choice.

In addition to signing an online petition, feel free to contact your representatives in Congress directly and let them know that practices like AT&T’s iPhone agreement guarantees high prices and bad service for consumers.

Apple’s Embarrassing Uncle Bell AT&T – Here’s $30 in iTunes Credit to Help You Forget

Stop the Cap! has peripherally followed the misadventures of Apple’s iPhone 3GS release by AT&T, which has managed to alienate customers and overcharge them for service at the same time.  Perhaps a few AT&T customers enjoy the sadomasochism inflicted on them by AT&T Wireless, but most wish they could feel good about two year contracts with the carrier they love to hate.

Once again, the early adopter who waited in line all night or who put themselves on a waiting list months before the latest iPhone release, were stuck cooling their heels for up to 48 hours after bringing their new phone home.  New AT&T customers found the inconvenient truth when they ran iTunes, displaying a warning that they would have to wait up to 48 hours before activation would be complete.  Perhaps AT&T was thinking, ‘you waited this long, what’s another two days for us to get our act together!’

Apple paid the public relations price with $30 in iTunes Store credit being e-mailed to affected customers:

Dear Apple Customer,

Thank you for your recent Apple Store order. We appreciate your patience and apologize for the inconvenience caused by the delay in your iPhone activation.

We are still resolving the issue that was encountered while activating your iPhone with AT&T. Unfortunately, due to system issues and continued high activation volumes, this could take us up to an additional 48 hours to complete.

On Monday, you’ll receive an email from Apple with an iTunes Store credit in the amount of $30. We hope you will enjoy this gift and accept our sincere apologies for the inconvenience this delay has caused.

Thank you for choosing Apple.

Sincerely,
Apple Online Store Team

Charter Cable: Using Customer Theft Allegations As A Sales Opportunity?

Charter Cable "Cable Theft" Door Tag

Charter Cable "Cable Theft" Door Tag

The Savvy Consumer, a blog run by the St. Louis Post Dispatch, today shared the story of one customer who contacted the paper to say he found a doorknob hanging flier on his front door that accused him of what the paper called “cable theft”:

During a check of our cable television lines, we discovered your residence is receiving services that are not in your current subscription plan. Based on this information all unauthorized services have been disconnected. If there is an error in our records, please call the number below and we will correct the matter immediately.

The customer called Charter Cable, his local cable operator to protest the flier and claim innocence.

When he reached a representative from the cable company, [he/she] “quickly launched into sales mode and gave him the hard sell on a bundled cable-Internet-phone package.”

“The accused thinks the fliers are just a gimmick to generate sales leads,” The Savvy Consumer writes.

Most cable operators perform regular “system audits” of their service areas, looking for services still activated for customers that operators forgot to disconnect, active cable theft by customers hooking into cable lines themselves, or customers using modified equipment to steal scrambled/encrypted channels.

Many operators do approach customers they feel may be receiving services to which they are not entitled by inviting them to “get legal” and sign up for an authorized package of services, often at the same promotional rates given to new customers.  Many also run “amnesty programs” to let customers get legitimate service without fear of legal penalties for turning themselves in.

Egregious theft of service is prosecuted by the industry, but most have traditionally first tried persuasion to sign up customers before getting law enforcement involved.  They are far less charitable dealing with those who modify and sell equipment to others designed to steal service.

The Savvy Consumer asks any St. Louis-area customers who have received one of these Charter fliers, or otherwise been falsely accused of stealing cable to contact mhathaway@post-dispatch.com with your story.

Atlantic Broadband Adds 14 HD Channels to Aiken, SC Channel Lineup

June 24, 2009 Cable Television 1 Comment

atlanticAtlantic Broadband, an independent cable operator/overbuilder today announced the addition of 14 new high definition channels to the Aiken, South Carolina channel lineup:

  • ABC Family
  • Bravo
  • CNBC
  • CNN
  • Encore
  • aikenscFood Network
  • Fox News
  • F/X
  • HGTV
  • The History Channel
  • Lifetime
  • National Geographic
  • Science Channel
  • The Weather Channel

With the addition of these networks, Atlantic Broadband is also discontinuing its $12 HD Extra Tier.  Customers subscribing to either the “value” or “digital” packages will find 45 HD channels available to them at no additional cost.

Atlantic Broadband serves 21,000 South Carolina customers in Aiken, Allendale, Barnwell, and Bamberg counties.  The company acquired the cable system from G Force in 2006, joining 260,000 customers served by Atlantic Broadband in Florida, Maryland, Delaware, and Pennsylvania.  Atlantic is the nation’s 15th largest cable provider.

Comcast’s Efforts to Decommission Analog Cable Channels Can Have Unfortunate Side Effects

Comcast, the nation’s largest cable operator, has been aggressively seeking to decommission many of its analog channels to free up spectrum to carry the increasing number of digital High Definition cable networks and local stations on its cable systems.

WEIU-TV Charleston, Illinois

WEIU-TV Charleston, Illinois

In addition to subscribers facing the expense and inconvenience of placing a digital converter box on every cable-wired television in the house, those channels and networks bumped from analog sometimes find themselves stuck in Digital Siberia, with a channel number in the hundreds, often lost amidst hundreds of other channels.

WEIU, a secondary PBS station serving viewers in central eastern Illinois, found itself in such a predicament in April, given a choice by the cable operator to either remain on analog, to be phased out down the road, or agree to be placed on the digital tier, where it would also be granted a second TV channel to carry “WEIU World” and a radio station, where it could be received beyond its normal coverage area.

WEIU management opted for the latter, and digital customers found WEIU on Channel 14 and Channel 189. Analog customers found themselves out of luck, unless they agreed to pay a monthly fee for a set top converter box, ranging in price from $1.38 for “basic analog” tier customers to $3.48 for “standard analog” tier customers. Many standard analog customers found a cheaper option – the Digital Starter service for $1.99 a month.

WEIU serves central Illinois

WEIU serves central Illinois

Comcast, like many cable operators, reached an agreement with PBS to carry just one primary PBS local station on analog in most communities. As Champaign is already served by primary PBS affiliate WILL-TV, WEIU left analog behind.

Unfortunately, a side effect of the station’s decision was its listings were deleted from some area newspapers’ TV schedules.

With the nation’s transition to digital television now complete, the listings for WEIU will be returned to Champaign-area newspapers, and now WEIU has four places on the Comcast dial: WEIU-TV on channels 14 and 189 for its primary signal, WEIU World on Channel 418, and WEIU-HD on Channel 915.

Some cable subscribers have been unimpressed with the dwindling number of analog signals Comcast is carrying, particularly in smaller communities, forcing them to pay additional fees for converter equipment for their analog cable-ready TV sets.

FCC Granted Monopoly to Sirius-XM, Customers Pay The Price Again and Again

FCC Granted Monopoly to Sirius-XM, Customers Pay The Price Again and Again

In 2008, the Bush Administration’s Department of Justice green-lighted a proposed merger between XM Satellite Radio and Sirius Satellite Radio, claiming that even though the combined company would have a satellite radio monopoly in the United States, it wasn’t really a monopoly. Just under a year ago, “the Federal Communications Commission imposed a three-year cap on prices, set aside 8 percent of their channel capacity for minority and noncommercial programming, and agreed to pay $19.7 million for past FCC rule violations,” according to a report published by CNET. The companies also agreed to bring interoperable radios to the market within a year.

Since the finalization of the merger, a lot has changed in the world of a merged Sirius XM, and much not for the better.

After one year, it has become evident the Department of Justice Antitrust Division and the FCC have once again failed to live up to their responsibilities to appropriately regulate and provide oversight, as they are required to do by their own policies.

The failure is particularly galling on the part of the FCC, which had promises from both companies to never seek a merger and accept the fact they should not launch their business plans if they cannot succeed as competitors. When the founding premise of satellite radio competition can be so easily swept aside by the FCC, is it any surprise the public interest could be easily swept into the nearest dustbin with it?

Subscribers to both services discovered the first side effect of the merger was an increasingly merged programming lineup which alienated many long time subscribers. XM’s devotion to on air personalities, who were lauded for their depth of knowledge about the music on the channels they programmed, was a major attraction for customers to pay $12.95 a month for the service. Sirius’ attractive lineup for rock and dance music, along with partnerships with National Public Radio, the Canadian Broadcasting Corporation, World Radio Network, and other important public and private networks provided cachet to a service that provided fewer channels than XM, and wasn’t as commonly found installed in new cars.

The combined lineup upset XM subscribers as a wave of cost cutting forced out many well-regarded programmers and on-air talent, changed the scope of several music channels, and telegraphed the founding programming philosophy of XM was being supplanted by that of Sirius, which critics have accused of being “too mainstream” and “too similar to the sound of corporate commercial radio.” Sirius subscribers weren’t terribly impressed with XM’s channels being dropped into their lineup either. Both services had developed unique personalities that created subscriber loyalty. The combined entity alienated many.

The Devil is Always in the Details

The FCC apparently needs better lawyers, because the terms of the merger were designed to protect consumers from rate increases and monopoly abuse. Post merger, it became obvious the lawyers Sirius XM had were better than the ones the FCC used. Sufficient loopholes in the approved merger agreement existed for the combined company to begin systematically raising rates almost immediately, yet “somehow” still remained within the scope of the merger agreement.

  • Sirius XM raised rates March 11, 2009 $2/month for “add-on” radios (extra radios attached to a single account). Formerly, subscribers could add additional receivers for $6.99 per month. The new rate: $8.99 per month.
  • On that same date, online streaming access, allowing subscribers to listen to many Sirius XM channels online, became a “pay option” for $2.99 per month. It was formerly free with your subscription.
  • Original XM subscribers wishing to cancel a multi-year subscription package who subscribed for less than one year found a new $75 cancellation fee charged to their account, reducing the refund for the unused portion of a subscription.
  • Effective in April, customers upgrading their radios (or replacing broken or stolen units) discovered a new “transfer fee” for switching radios amounting to $14.95.

Most recently, the leaking of an internal company document provides new insight into Sirius XM’s daring disregard for the spirit of the FCC merger agreement — the company will now add a new “copyright fee” line on subscriber bills and increase their price by up to $2 per month (+ $1 for each additional radio) effective July 29, 2009.

The FCC did allow for Sirius XM to pass along any increases in copyright royalty charges charged by the music industry during the three year rate freeze. Their rates did increase this year, but only by $0.064 per subscription. Sirius XM is interpreting the merger agreement as permission to breakout the entire copyright fee from the monthly subscription price and bill it as a separate charge. But doing the math illustrates that doesn’t add up to $2 per month. The Copyright Royalty Board is assessing a 6.5% royalty rate, which amounts to $0.84 per month. Some readers on XMFan, an online forum, are speculating, the remaining $1.14 is presumably going into the company’s pockets:

The FCC order approving the merger states:

“After the first anniversary of the consummation of the merger, the combined company may pass through cost increases incurred since the filing of the combined company’s FCC merger application as a result of statutorily or contractually required payments to the music, recording and publishing industries for the performance of musical works and sound recordings or for device recording fees.”

The filing date of the merger application was March 20, 2007.

The royalty rate in effect on March 20, 2007 was 6%.

The royalty rate in effect on July 28, 2009 is 6.5%.

Therefore, it appears that, under the terms of the FCC order, the only “cost increase” that SXM can “pass through” is 0.5%, which is about 7 cents per month on a $12.95 subscription. If they think they can add a $1.98 monthly fee, they are out of their minds.

Companies like Sirius XM assume they can get away with it because regulatory authorities have either unknowingly left loopholes in merger agreements, or simply refused to aggressively enforce those agreements. Regulatory policy for telecommunications services has failed for at least the last decade, at an accelerating pace.

The Clinton Administration’s support for the 1996 telecommunications deregulation law started us down the slippery slope, removing regulatory controls and oversight for virtually every segment of the telecommunications industry. The Bush Administration only accelerated the “free market” approach which resulted in a “free to abuse and plunder through monopoly control market.”

The Obama Administration and the new Congress has a chance to make substantial changes to the direction of telecommunications policy that allows these kinds of abuses, be them from merger-mania in the broadcasting industry, duopoly control of broadband in most American cities, or giving carte blanche to a satellite radio monopoly. “Free market” policies are a fraud without healthy competition, and the firmly entrenched companies now providing service will lobby, sue, stall, or deceive to protect those interests at almost any cost. In the absence of healthy competition, where competitors provide substantially equivalent service options to consumers throughout a community, regulation is and should be the appropriate safety valve to protect us from the inevitable abusive pricing, service and availability that surely follow.