Tornadoes Strike Western New York – Corfu and Darien Suffer Significant Storm Damage

An extremely rare series of tornadoes struck western New York this weekend, causing significant damage from east of Buffalo to west of Rochester.  All of the confirmed tornadoes have been designated as F1 on the enhanced Fujita scale. Storm Specifics Location: Darien and Corfu, Genesee County, New York Date: Saturday July 25, 2009 Time of [...]

FCC Granted Monopoly to Sirius-XM, Customers Pay The Price Again and Again

The FCC and Department of Justice dropped the ball on approving the merger between XM and Sirius. The results? Rate increases and new fees for access to the new satellite radio monopoly.

Welcome from Phillip Dampier

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Comcast Offers On-Demand Pet Adoptions

catComcast Cable has expanded its “Get Local” programs available on-demand for cable subscribers to include pet adoptions.  The Unleashed Blog, part of the Baltimore Sun website reported that more than 300 pets have already been featured on the greater Baltimore area system.

The company works with the Humane Society of Harford County and the SPCA of Anne Arundel County, Unleashed reports.

Subscribers can access the free pet adoption information if they have a digital cable subscription.  Apparently many already do, as it is among the ten most popular offerings, according to Comcast representatives.  Viewers receive complete information about the pets, including their temperament, which is particularly useful information for finding the right home.

Comcast is to be applauded for this innovative community service, which can hopefully reduce the problem of temporarily unwanted pets and bring happiness to families looking to adopt one.

Washington Post vs. Huffington Post: Catfight on CNN’s Reliable Sources

It’s too early on a Sunday morning to have to endure a cat fight on CNN, particularly on Reliable Sources, which can be mildly combative, but nothing like this.  Howard Kurtz was on the verge of losing control when Nico Pitney (HuffPost) and Dana Milbank (WashPost) engaged in rhetorical hand to hand combat over the former getting to ask President Obama a question at White House press conference, something the latter compared with a pre-scripted, pre-arranged propaganda festival.

Wow.

Milbank’s anger level and “how dare you retort, sir” offense was visible, and even Kurtz seemed a bit stunned at how personal it got. Milbank’s attempt to bring “props” with his “pile of evidence” went over as well as Senator Iselin waving a stack of papers in The Manchurian Candidate claiming they contained a list of Communists hiding out at the State Department.

This is another example of old media vs. new media. Milbank is a columnist at the Post, so it didn’t fly that he was the keeper of the true journalism keys over there. HuffPost has not claimed to be the 21st century replacement for the Washington Post, and those who read it already don’t recognize it as such.

Milbank’s fur is in a ruffle over the fact Pitney got to ask the question in the first place. David Gregory on NBC’s Meet the Press was as petulant, trying to drag David Axelrod into the Old Media Whinefest yesterday (as if there are no other important issues to consider asking).

The media likes to pretend press conferences and other media events are impromptu affairs, and they are not. Pitney being told he might be called on for a question is hardly unprecedented. Administrations have used the question treat as a reward before. As long as the Administration didn’t know the question in advance (or that it would be a guaranteed softball, such as the ones former male prostitute David Gannon/Guckert used to get to throw during the last administration), this is much more about media divas than actual substance.

By the way, Meet the Press routinely informs its guests of the subjects it is going to cover, and Milbank wouldn’t have shown up with his props if he didn’t know what was coming from Howard Kurtz either.

Day Two of Media Excess: Quincy, M.E., Tear-Jerker Retrospectives, Repurposed Stale Interviews, and Real News Blockade

It’s Day Two and the nonsense continues.  The absolute wall-to-wall obsession with the passing of Michael Jackson on cable news has effectively created a “real news blackout.”  It is the black hole of journalism, consuming all available time and space.  It’s “B Roll” screen burn-in, with the same music video clips of the past four decades run over and over and over and over and over again.

I started my day this morning with MSNBC’s Morning Joe, which amuses and irritates me out of bed every morning.  The nice video buffer I start before I actually wake up lets me blow past the commercials and uninteresting segments (like the endless hard sell of Scarborough’s new book which has also now leaked into other MSNBC and NBC News programming).  This morning was near wall-to-wall handwringing over Jacko, with the seemingly permanent satellite feed to the Vanity Fair reporter who turned up at least 10 times in the last 24 hours.  At least she called out his “boy problem.”

Scarborough has been getting testy lately, often filibustering with his concern trolling over national health care reform (even with Chris Matthews, who filibusters even when he asks his own questions.)  Both of them were getting too irritating to listen to first thing in the morning, but after this morning’s endless Jacko coverage, I take it back.

Lots of stations are camped outside of the Los Angeles County coroner’s office, typically in front of the slightly disturbing electronic message sign showing time, temperature, and quotations from famous writers inferring folks better fix their problems with loved ones before it’s too late.  Of course, there is absolutely nothing to report, but there they stand, hoping to catch a glimpse of something… anything worth reporting.  If the medical examiner finds the doctor injected Jackson with a powerful pain killer, then we can expect a complaint with the Board of Medical Quality Assurance, and some fist pounding testimony before Congress about the dangers of bad medicine (I know my Quincy episodes!)

Today’s shameful moments: Ed Schultz opened his radio show this afternoon giving some behind the scenes info over at MSNBC.  Producers there were the ones who decided to go “wall to wall” with Jacko “news” and asked Schultz if he’d like to waste spend his hour talking about what Jackson accomplished.  Schultz ultimately took a pass.  This morning, cable news producers were scraping the bottom of the barrel looking for guests.  I half-expected a live shot with the cat living next door to the Jackson rental estate.  What we got was nearly as bad.  One channel ran a live phone interview with a broken up woman all upset over the shocking news, because she knew the family and how they must be feeling.  When the on-air talent finally asked when the last time she talked with Jackson or the family, the answer was something like 1982.  The interview promptly wrapped up.

CNN is having a group hug today with the whole wide world.  Tweets, e-mails, teary Europeans and Asians, it’s all there.

I have to ask myself if it’s just me, or if anyone else out there spent about 10 minutes pondering the surprising development of Jackson’s passing, but then moved on with their lives.

All weekend long, there will be more of the same, with teary retrospectives and tributes, reruns of old music videos, stale repurposed interviews that ran years ago (will anyone have the courage to run Martin Bashir’s I wonder?)

Iran could be a lake of fire right now, and the cable news networks already short staffed over the weekend would never know.  I’ll bet MSNBC still finds time to run those “Lockup” shows anyway.  Had Jackson been found guilty during his 2005 trial, they could have had the best of both worlds.

King of Pop Dead At 50 But Viewers Are the Victims

msnbcThe news has been canceled on cable news.

I’ve said that for years now, thanks to the increasing amounts of airtime handed over to “personalities” on cable news networks like MSNBC, CNN, Headline News, and Fox News.  On slower news days these hosts bring “appointment viewers,” people who tune in specifically to see those people night after night.  MSNBC has Morning Joe, Countdown, Rachel Maddow, and Ed Schultz.  CNN has Larry King, Anderson Cooper, and Lou Dobbs.  Headline News has Nancy Grace and a few other interchangeable Hollywood entertainment reporter types.  Fox News has Sean Hannity, Bill O’Reilly, Glenn Beck, and so on.

But tonight, viewers got practically none of this, because of the untimely death of pop icon Michael Jackson and screen star Farrah Fawcett.  Other news simply doesn’t exist, and cable news is driven to excess, covering the same ground over and over and over again, with no significant new developments.

MSNBC was the worst tonight.  Keith Olbermann was literally at a loss for words, as the proverbial hoe got dragged over the same plowed field endlessly.  ‘Michael Jackson is dead.’  ‘We don’t know why,’ but in the MSNBC Spec-U-Plex, everything is fair game.  With the inane “B Roll” video clips running on an endless loop, Olbermann was stuck with shoddy guests coughed up by some MSNBC producer.  The Jackson family lawyer’s appearance was the lowest point in television news since good ole Judge Larry bursting into tears during the Anna Nicole Smith “matter.”

CNNThe grandstanding by this guy was unbearable.  An LA lawyer looking for his 15 minutes, telling MSNBC viewers “I warned the family about the prescription drugs,” not less than four times, promptly followed by his desire “not to speculate” on the cause of death until the tests were in.  That was followed by regular reminders of his close association to the Jackson family and, for that Hollywood ending, you need a good cry, and he delivered his best performance at the end.

I wanted to cry.  Shameless.

An “anticipated” (by who?) press conference was running an hour late, and in the end one Jackson brother showed up in front of the microphones to spend three minutes telling us everything we already knew, and asking the media to leave the family alone (fat chance).

Then Olbermann wandered into a landmine field when a host runs out of things to say (which he did 15 minutes into the “special coverage.”)  The whole affair was comparable to former CNN anchor Bernard Shaw, who went into an incoherent ramble during the start of the first Gulf War at around 2:30 in the morning our time, when he literally described the events in the Baghdad carpet bombing as a dichotomy, similar to a visit he once had to some Maryland jazz club, all while hiding terrified under the bed in the hotel room he was trapped in.  Olbermann visibly reacted to the loading of Jackson’s body into a plain white coroner’s van headed off to Mission Road, home of the Los Angeles County Coroner’s office for autopsy.  He suggested that after all the fame and notoriety, in the end, it was all reduced to a rapid loading of his body into some white van to be carted off.

Cringe.

Well into Rachel Maddow’s 9pm timeslot, with absolutely no end in sight to the “breaking news,” it was time to grab the remote control.  CNN was running Larry King, which meant, of course, more of the same.  Cher had called in to express condolences to Fawcett’s and Jackson’s family, and did so respectably, unlike the aforementioned lawyer.  Larry not only had a full lineup of guests for his 9pm show, but he reminded us he’d be back at 12 midnight with a second live hour.  Gosh, thanks.

FoxNewsSean Hannity on Fox News was MIA by the time I tuned in.  Instead, we got Geraldo Rivera re-running a gladhanding interview with Michael Jackson he did several years earlier.  Now we know how he got the interview in the first place.

In the end, the only refuge from the wall-to-wall excess of frivolous “nothing new to see here” coverage was on C-SPAN, where the House of Representatives was still in session trying to get some bills passed.  I’ve seen that before too, but it was still better than the news vigil on cable news.

Anna Nicole Smith was a dog and pony circus, particularly during the trial, thanks to a judge looking for a career doing a judge show.  But there were enough characters to keep viewers from throwing things at the television.  Not tonight.  Not only was the coverage shallow, repetitive, and pointless, it was illustrative of the psychotic world of Hollywood-star-obsessed Los Angeles media literally chasing Los Angeles County Sheriff helicopters on the “Live Cam” for absolutely no reason.  The LA crowds spontaneously gathering to stand around coroner travel routes, the hospital, and morgue didn’t help either.  Don’t these people have something else to do?

The cable news world sure didn’t.  Iran, the debate over health care, the continuing saga of the Sanford affair, the surprising jump in unemployment numbers… none of it mattered enough to breakthrough the solid wall of useless cable news coverage that existed for no apparent reason.  Again.

Free My Phone! Pro-Consumer Organization Launches Effort to End Mobile Phone Exclusivity, Enhance Customer Choice

freemyphone

Free Press, a national consumer advocacy group, has launched Free My Phone!, an effort to impress regulators with fed-up consumers tired of limited mobile phone freedom, exclusivity deals which lock customers into contracts with providers they’d rather not do business with, and allows the industry to cripple/limit phone features to maximize potential profits.

Just a year or so ago, wireless carriers promised Washington they would ease up on their closed network business practices, which keep customer-owned phones from moving from one mobile phone company to another, turned off phone features built-in to the phone, and stopped disabling certain other features to limit usage or extract higher revenues from “add on” services.

Cell phone companies know their business, because in the end it was a whole lot of talk, and not much action.

Now Free Press is working to organize consumers to tell the FCC and Congress that enough is enough.

Tell Washington: Free My Phone!

New “smart” phones have set the stage for the future of a mobile Internet. But companies like AT&T and Verizon are getting in the way by shackling open and innovative devices to closed networks. The FCC and Congress must step in to protect consumers and foster innovation. We demand:

  1. The freedom to choose any phone on any network.
  2. The freedom to choose among many carriers in a competitive, low-cost marketplace.
  3. The freedom to access any Web content, applications or services we want through our phones.

Free Press calls out the industry:

New mobile phones have been called “the Internet in your pocket,” but they’re not. Through exclusive deals for phones like the iPhone and BlackBerry Storm, wireless companies have curtailed innovation, crippled applications, and stuck users with the bill. We demand the freedom to use our phones as we choose — on wireless networks that offer true high-speed Internet and real consumer choice.

In addition to signing an online petition, feel free to contact your representatives in Congress directly and let them know that practices like AT&T’s iPhone agreement guarantees high prices and bad service for consumers.

Apple’s Embarrassing Uncle Bell AT&T – Here’s $30 in iTunes Credit to Help You Forget

Stop the Cap! has peripherally followed the misadventures of Apple’s iPhone 3GS release by AT&T, which has managed to alienate customers and overcharge them for service at the same time.  Perhaps a few AT&T customers enjoy the sadomasochism inflicted on them by AT&T Wireless, but most wish they could feel good about two year contracts with the carrier they love to hate.

Once again, the early adopter who waited in line all night or who put themselves on a waiting list months before the latest iPhone release, were stuck cooling their heels for up to 48 hours after bringing their new phone home.  New AT&T customers found the inconvenient truth when they ran iTunes, displaying a warning that they would have to wait up to 48 hours before activation would be complete.  Perhaps AT&T was thinking, ‘you waited this long, what’s another two days for us to get our act together!’

Apple paid the public relations price with $30 in iTunes Store credit being e-mailed to affected customers:

Dear Apple Customer,

Thank you for your recent Apple Store order. We appreciate your patience and apologize for the inconvenience caused by the delay in your iPhone activation.

We are still resolving the issue that was encountered while activating your iPhone with AT&T. Unfortunately, due to system issues and continued high activation volumes, this could take us up to an additional 48 hours to complete.

On Monday, you’ll receive an email from Apple with an iTunes Store credit in the amount of $30. We hope you will enjoy this gift and accept our sincere apologies for the inconvenience this delay has caused.

Thank you for choosing Apple.

Sincerely,
Apple Online Store Team

Charter Cable: Using Customer Theft Allegations As A Sales Opportunity?

Charter Cable "Cable Theft" Door Tag

Charter Cable "Cable Theft" Door Tag

The Savvy Consumer, a blog run by the St. Louis Post Dispatch, today shared the story of one customer who contacted the paper to say he found a doorknob hanging flier on his front door that accused him of what the paper called “cable theft”:

During a check of our cable television lines, we discovered your residence is receiving services that are not in your current subscription plan. Based on this information all unauthorized services have been disconnected. If there is an error in our records, please call the number below and we will correct the matter immediately.

The customer called Charter Cable, his local cable operator to protest the flier and claim innocence.

When he reached a representative from the cable company, [he/she] “quickly launched into sales mode and gave him the hard sell on a bundled cable-Internet-phone package.”

“The accused thinks the fliers are just a gimmick to generate sales leads,” The Savvy Consumer writes.

Most cable operators perform regular “system audits” of their service areas, looking for services still activated for customers that operators forgot to disconnect, active cable theft by customers hooking into cable lines themselves, or customers using modified equipment to steal scrambled/encrypted channels.

Many operators do approach customers they feel may be receiving services to which they are not entitled by inviting them to “get legal” and sign up for an authorized package of services, often at the same promotional rates given to new customers.  Many also run “amnesty programs” to let customers get legitimate service without fear of legal penalties for turning themselves in.

Egregious theft of service is prosecuted by the industry, but most have traditionally first tried persuasion to sign up customers before getting law enforcement involved.  They are far less charitable dealing with those who modify and sell equipment to others designed to steal service.

The Savvy Consumer asks any St. Louis-area customers who have received one of these Charter fliers, or otherwise been falsely accused of stealing cable to contact mhathaway@post-dispatch.com with your story.

Atlantic Broadband Adds 14 HD Channels to Aiken, SC Channel Lineup

June 24, 2009 Cable Television 1 Comment

atlanticAtlantic Broadband, an independent cable operator/overbuilder today announced the addition of 14 new high definition channels to the Aiken, South Carolina channel lineup:

  • ABC Family
  • Bravo
  • CNBC
  • CNN
  • Encore
  • aikenscFood Network
  • Fox News
  • F/X
  • HGTV
  • The History Channel
  • Lifetime
  • National Geographic
  • Science Channel
  • The Weather Channel

With the addition of these networks, Atlantic Broadband is also discontinuing its $12 HD Extra Tier.  Customers subscribing to either the “value” or “digital” packages will find 45 HD channels available to them at no additional cost.

Atlantic Broadband serves 21,000 South Carolina customers in Aiken, Allendale, Barnwell, and Bamberg counties.  The company acquired the cable system from G Force in 2006, joining 260,000 customers served by Atlantic Broadband in Florida, Maryland, Delaware, and Pennsylvania.  Atlantic is the nation’s 15th largest cable provider.

Comcast’s Efforts to Decommission Analog Cable Channels Can Have Unfortunate Side Effects

Comcast, the nation’s largest cable operator, has been aggressively seeking to decommission many of its analog channels to free up spectrum to carry the increasing number of digital High Definition cable networks and local stations on its cable systems.

WEIU-TV Charleston, Illinois

WEIU-TV Charleston, Illinois

In addition to subscribers facing the expense and inconvenience of placing a digital converter box on every cable-wired television in the house, those channels and networks bumped from analog sometimes find themselves stuck in Digital Siberia, with a channel number in the hundreds, often lost amidst hundreds of other channels.

WEIU, a secondary PBS station serving viewers in central eastern Illinois, found itself in such a predicament in April, given a choice by the cable operator to either remain on analog, to be phased out down the road, or agree to be placed on the digital tier, where it would also be granted a second TV channel to carry “WEIU World” and a radio station, where it could be received beyond its normal coverage area.

WEIU management opted for the latter, and digital customers found WEIU on Channel 14 and Channel 189. Analog customers found themselves out of luck, unless they agreed to pay a monthly fee for a set top converter box, ranging in price from $1.38 for “basic analog” tier customers to $3.48 for “standard analog” tier customers. Many standard analog customers found a cheaper option – the Digital Starter service for $1.99 a month.

WEIU serves central Illinois

WEIU serves central Illinois

Comcast, like many cable operators, reached an agreement with PBS to carry just one primary PBS local station on analog in most communities. As Champaign is already served by primary PBS affiliate WILL-TV, WEIU left analog behind.

Unfortunately, a side effect of the station’s decision was its listings were deleted from some area newspapers’ TV schedules.

With the nation’s transition to digital television now complete, the listings for WEIU will be returned to Champaign-area newspapers, and now WEIU has four places on the Comcast dial: WEIU-TV on channels 14 and 189 for its primary signal, WEIU World on Channel 418, and WEIU-HD on Channel 915.

Some cable subscribers have been unimpressed with the dwindling number of analog signals Comcast is carrying, particularly in smaller communities, forcing them to pay additional fees for converter equipment for their analog cable-ready TV sets.

FCC Granted Monopoly to Sirius-XM, Customers Pay The Price Again and Again

FCC Granted Monopoly to Sirius-XM, Customers Pay The Price Again and Again

In 2008, the Bush Administration’s Department of Justice green-lighted a proposed merger between XM Satellite Radio and Sirius Satellite Radio, claiming that even though the combined company would have a satellite radio monopoly in the United States, it wasn’t really a monopoly. Just under a year ago, “the Federal Communications Commission imposed a three-year cap on prices, set aside 8 percent of their channel capacity for minority and noncommercial programming, and agreed to pay $19.7 million for past FCC rule violations,” according to a report published by CNET. The companies also agreed to bring interoperable radios to the market within a year.

Since the finalization of the merger, a lot has changed in the world of a merged Sirius XM, and much not for the better.

After one year, it has become evident the Department of Justice Antitrust Division and the FCC have once again failed to live up to their responsibilities to appropriately regulate and provide oversight, as they are required to do by their own policies.

The failure is particularly galling on the part of the FCC, which had promises from both companies to never seek a merger and accept the fact they should not launch their business plans if they cannot succeed as competitors. When the founding premise of satellite radio competition can be so easily swept aside by the FCC, is it any surprise the public interest could be easily swept into the nearest dustbin with it?

Subscribers to both services discovered the first side effect of the merger was an increasingly merged programming lineup which alienated many long time subscribers. XM’s devotion to on air personalities, who were lauded for their depth of knowledge about the music on the channels they programmed, was a major attraction for customers to pay $12.95 a month for the service. Sirius’ attractive lineup for rock and dance music, along with partnerships with National Public Radio, the Canadian Broadcasting Corporation, World Radio Network, and other important public and private networks provided cachet to a service that provided fewer channels than XM, and wasn’t as commonly found installed in new cars.

The combined lineup upset XM subscribers as a wave of cost cutting forced out many well-regarded programmers and on-air talent, changed the scope of several music channels, and telegraphed the founding programming philosophy of XM was being supplanted by that of Sirius, which critics have accused of being “too mainstream” and “too similar to the sound of corporate commercial radio.” Sirius subscribers weren’t terribly impressed with XM’s channels being dropped into their lineup either. Both services had developed unique personalities that created subscriber loyalty. The combined entity alienated many.

The Devil is Always in the Details

The FCC apparently needs better lawyers, because the terms of the merger were designed to protect consumers from rate increases and monopoly abuse. Post merger, it became obvious the lawyers Sirius XM had were better than the ones the FCC used. Sufficient loopholes in the approved merger agreement existed for the combined company to begin systematically raising rates almost immediately, yet “somehow” still remained within the scope of the merger agreement.

  • Sirius XM raised rates March 11, 2009 $2/month for “add-on” radios (extra radios attached to a single account). Formerly, subscribers could add additional receivers for $6.99 per month. The new rate: $8.99 per month.
  • On that same date, online streaming access, allowing subscribers to listen to many Sirius XM channels online, became a “pay option” for $2.99 per month. It was formerly free with your subscription.
  • Original XM subscribers wishing to cancel a multi-year subscription package who subscribed for less than one year found a new $75 cancellation fee charged to their account, reducing the refund for the unused portion of a subscription.
  • Effective in April, customers upgrading their radios (or replacing broken or stolen units) discovered a new “transfer fee” for switching radios amounting to $14.95.

Most recently, the leaking of an internal company document provides new insight into Sirius XM’s daring disregard for the spirit of the FCC merger agreement — the company will now add a new “copyright fee” line on subscriber bills and increase their price by up to $2 per month (+ $1 for each additional radio) effective July 29, 2009.

The FCC did allow for Sirius XM to pass along any increases in copyright royalty charges charged by the music industry during the three year rate freeze. Their rates did increase this year, but only by $0.064 per subscription. Sirius XM is interpreting the merger agreement as permission to breakout the entire copyright fee from the monthly subscription price and bill it as a separate charge. But doing the math illustrates that doesn’t add up to $2 per month. The Copyright Royalty Board is assessing a 6.5% royalty rate, which amounts to $0.84 per month. Some readers on XMFan, an online forum, are speculating, the remaining $1.14 is presumably going into the company’s pockets:

The FCC order approving the merger states:

“After the first anniversary of the consummation of the merger, the combined company may pass through cost increases incurred since the filing of the combined company’s FCC merger application as a result of statutorily or contractually required payments to the music, recording and publishing industries for the performance of musical works and sound recordings or for device recording fees.”

The filing date of the merger application was March 20, 2007.

The royalty rate in effect on March 20, 2007 was 6%.

The royalty rate in effect on July 28, 2009 is 6.5%.

Therefore, it appears that, under the terms of the FCC order, the only “cost increase” that SXM can “pass through” is 0.5%, which is about 7 cents per month on a $12.95 subscription. If they think they can add a $1.98 monthly fee, they are out of their minds.

Companies like Sirius XM assume they can get away with it because regulatory authorities have either unknowingly left loopholes in merger agreements, or simply refused to aggressively enforce those agreements. Regulatory policy for telecommunications services has failed for at least the last decade, at an accelerating pace.

The Clinton Administration’s support for the 1996 telecommunications deregulation law started us down the slippery slope, removing regulatory controls and oversight for virtually every segment of the telecommunications industry. The Bush Administration only accelerated the “free market” approach which resulted in a “free to abuse and plunder through monopoly control market.”

The Obama Administration and the new Congress has a chance to make substantial changes to the direction of telecommunications policy that allows these kinds of abuses, be them from merger-mania in the broadcasting industry, duopoly control of broadband in most American cities, or giving carte blanche to a satellite radio monopoly. “Free market” policies are a fraud without healthy competition, and the firmly entrenched companies now providing service will lobby, sue, stall, or deceive to protect those interests at almost any cost. In the absence of healthy competition, where competitors provide substantially equivalent service options to consumers throughout a community, regulation is and should be the appropriate safety valve to protect us from the inevitable abusive pricing, service and availability that surely follow.